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Hockey VR Support

Assembling Realstick

Tapping with Realstick is not working

  • Tapping is only detected while in the main menu.
  • The stick must be pointing roughly toward the ground.
  • Make sure you are holding the real stick and not the controller when you tap
  • Taps must be made fairly quickly. The time between each tap must be less than a second (or 3 seconds to do all 3 taps) for it to count. The time for all three taps should be longer than one second. You can try tapping faster or slower.
  • Tapping must be hard enough to register with the controller.

Tapping on the ground is still not working / not an option for me

If tapping is not an option due to living in an apartment or if it is not working for whatever reason, there are a few options:

  • You can attempt to bang on the butt of the stick with a closed fist or vibrate the stick gently by tapping something against it that will not damage it. Make sure the stick is pointing roughly toward the ground.
  • If tapping is still not working, you will have to manually do the one-time setup to change to realstick mode in the settings using the default two controller control scheme.
    1. Remove the headset and detach the controller attachment from the real stick.
    2. Use both controllers in hand to navigate the in-game menu by using them to line up the VR stick with the menu buttons. You can leave the realstick attachment attached to the controller, just remember to use the wrist strap on your wrist.
    3. Once you have enabled realstick mode, remove the headset again, re-attach the wrist strap to the attachment and re-attach the attachment to the stick.
    4. Put on the headset again and select “Calibrate” from the menu. Instructions on calibration can be found above in the “Using Realstick in game” section.

My gloves do not match with my hands / my stick is pointing in a strange direction

  • Are you using a real stick? If you are using the realstick attachment please review “Using Realstick in game” section above.
  • If you are able to move your controllers to point the virtual stick, navigate to the settings menu. Toggle Realstick mode, one handed, and left/right handedness to see which works intuitively for you.
  • If you are unable to move your controllers to point the virtual stick or if all the above has not worked for you, try the steps below in the “My gloves are missing” section.

My gloves are missing

  • Are you using a real stick? Gloves are not displayed when using a real stick. If you do not have your controllers attached to a real stick, make sure Realstick mode is turned off in the settings.
  • Press a button on each controller to make sure they have not gone to sleep.
  • Check to ensure that the batteries are not dead in your controller(s).

Redeeming your Hockey VR game key for the Meta Quest

  1. Run the Meta Quest app on your phone. If it’s not installed, you’ll need to download it for free from your device’s app store.
  2. Within the Meta Quest app, ensure you are signed in under the account where you wish to redeem Hockey VR. Then proceed with the following steps.
  3. Tap Menu in the bottom right corner.
  4. Tap Settings.
  5. Account Settings > Redeem Store Code.
  6. Enter your 25-character Hockey VR key into the box and tap Submit.
  7. You’re finished! Visit your App Library to download and start playing Hockey VR.

If you have a questions or issue not listed above, a member of staff will always be happy to help. Feel free to contact us at +1.306.359.1666 or email us at info@melcher.ca and we will be sure to get back to you.