VR Hub — Frequently Asked Questions

VR Hub is going multilingual. HVAC launches in French in June 2026, with a staggered release of the rest of the library throughout the year. Beyond French, every module can be localized into any language already supported by the platform's language switcher: Spanish, Portuguese, Mandarin, Hindi, Arabic, Japanese, Korean, and German — on request, as your team needs it. Read the full announcement →

Yes. The same subscription and the same modules work in every supported language — learners pick their language inside the headset, so bilingual teams can train side by side without buying separate content.

Get in touch through our contact page or email info@melcher.ca with the language you need and the modules that matter most to your workforce. We'll line up the next localization wave based on subscriber demand.

You'll need a Meta Quest 3 headset, a gaming laptop, and a Link cable. The headset must be connected to the laptop (not Wi-Fi) and the computer should be plugged in and charging.

Open the Meta app, plug in the Link cable, and either accept the prompt or navigate to the 'Link' option in the menu. Once you see "PC Connected," hit "Launch" and put on the headset.

No. The headset does not require Wi-Fi—everything runs from the computer. However, the first login requires an internet connection.

Each subscription includes 3 unique logins. If you need more, just get in touch with us.

No. You must download them individually or in bulk after logging in.

Click 'Download' on the simulation. Once it's ready, hit 'Play' from the main screen, then hit 'Play' again after it launches in the headset.

It's a companion dashboard that lets you highlight controller buttons, guide stuck users, track progress, and more—no tech skills required.

Yes. In the Facilitator Tool, use the 'Help' and 'Find' buttons to highlight items, and 'Respawn' to bring lost objects back.

A pop-up will appear with instructions on how to troubleshoot and reconnect.

The AI enhances simulations with adaptive, personalized interactions and feedback. It also tracks user behavior to generate meaningful progress insights.

It includes completion rates, heatmaps, gaze tracking, task timing, and trend analysis across users—great for improving your training delivery.

Absolutely. We offer custom-built hardware peripherals and personalized simulation scenarios. Reach out to discuss your needs.

Join our Discord channel—our team and community are there to support you in real-time.

Yes. Facilitators can pause, skip tasks, and assist users mid-simulation using the Facilitator Tool.

Use the 'Feedback' button at the top of the VR Hub interface to report bugs or share ideas.

You'll need either a Meta Quest 2 or Quest 3 headset connected via Link cable to a compatible computer, such as the included gaming laptop if using the hardware package.

No. The headset runs simulations through the connected computer, which handles all network access.

Only for the first login. After that, the system can run offline unless updates or downloads are needed.

Open the Meta app, connect the Link cable, and either accept the prompt or go to 'Link' in the menu. Once it says "PC connected," hit "Launch."

No. Just make sure the computer is plugged in and charging. The simulations run locally after download.

Each subscription includes three login credentials. Contact us if you need more.

No. Simulations must be downloaded individually—or in bulk—once you're logged into the Hub.

Click 'Download' next to any simulation. Once ready, click 'Play' from the main screen. After it launches in the headset, click 'Play' again.

The Facilitator Tool is a companion dashboard that lets you guide and support VR users during their session—highlight buttons, track progress, pause simulations, and more.

Use the 'Help' and 'Find' buttons in the Facilitator Tool to highlight items, and 'Respawn' to bring lost objects back.

A pop-up will guide you through reconnecting. Usually it's as simple as re-clicking 'Link' and hitting 'Launch.'