Virtual Reality Front Desk Manager Experience
The Front Desk Manager experience was developed to give users a better understanding of what working in customer service at a hotel entails.
The Front Desk Manager experience was developed to give users a better understanding of what working in customer service at a hotel entails.
The Front Desk Manager experience was developed to give users a better understanding of what working in customer service at a hotel entails. This experience covered topics such as key card creation, check-ins/outs, phone calls, and the night audit. The simulation puts the user in a "day in the life" of a front desk agent where they are the first point of contact with hotel guests, requiring them to use their skills to anticipate needs and provide a pleasant stay. It is designed to be a fully immersive experience with high-fidelity visuals and realistic interactions.
The experience was built to evaluate the key character traits crucial for success in the role. Specifically, for the Front Desk Manager position, the tasks focused on communication, patience, emotional intelligence, and adaptability. This tailored approach helped candidates understand the expectations of the role and helped employers identify the right fit for their team. Since its release, thousands of job-seekers have used the simulation to get a glimpse into the world of Tourism and Hospitality careers.
Beyond just training, the platform offers employers detailed analytics to pinpoint areas for further development, providing tailored recommendations and a broader perspective on team needs. Our immersive simulations proactively identify skill gaps, enabling tailored development recommendations that benefit both individuals and the organization. The inclusion of conversational AI allows users to practice tough conversations, such as resolving conflicts with frustrated customers or coworkers, in a risk-free environment without real-world pressure.
We build custom VR training solutions for organizations across Canada.